Support
We usually reply within one business day.
Common questions
Is every pull a real card?
Yes. Every pack contains one real graded slab (PSA, CGC or BGS). If you choose to ship it, we buy that slab and send it to you.
Where can I see the odds?
Every pack page lists each possible outcome and its probability before you open it. Each pull's receipt, under Activity, shows the exact pack version it was drawn from.
How does sell-back work?
After a pull you can sell the slab back for 85% of its market value, credited instantly. If you don't choose before the timer runs out, the slab is sold back automatically.
How much does shipping cost, and how long does it take?
The fee is shown before you confirm, and slabs worth $250 or more ship free. We buy and ship your slab after you confirm; you'll see its status under Activity. We currently ship within the United States only.
Why is my slab's cert number different from the picture?
You pulled a card at a grade, not a specific copy. The slab you receive is the same card, grading company and grade, and its certificate number is assigned when it ships.
Can I cash out my credit?
No. Credit can only be used in SlabForge for packs and shipping. It can't be withdrawn as cash.
How do I set a spending limit?
Go to Profile → Weekly limit. Lowering it takes effect right away.
How do I delete my account?
Go to Profile → Delete account. Any remaining credit is lost. Slabs already being bought or shipped are completed first. See the Privacy Policy for what's kept.
My package was lost or arrived damaged.
Email us within 14 days of delivery with your order from Activity and a photo if it's damaged, and we'll sort it out.